Co-Managed IT Services

AC3 offers Co-Managed IT services that are customized to your business needs. We can work with your current in-house IT staff to provide higher level network support and backup for vacation time, acting as an escalation point or we can work with your higher level out-of-state IT providers to provide on-site support. In both cases, establishing a positive working relationship with your current IT provider is our highest priority. This positive relationship provides you, the customer, with the best possible overall support.

We strive to establish clear areas of responsibility and a written escalation process to ensure that your issues are handled in the best manner possible. With Co-Managed IT Services, you can have the benefit of on-site desktop support with the flexibility of a larger IT staff with multiple areas of knowledge, proven processes and experience with IT budgeting and planning or your out-of-state IT company can rest assured that they have knowledgeable IT partners available to go on site to resolve issues that cannot be remediated remotely.

Is Co-Management Right for Our Company?

We always recommend that companies trust in AC3 to provide their IT support and not fall into the trap of having a staff member try to deal with IT issues that are outside of their job scope. Sometimes it makes sense for larger companies to hire a dedicated IT person to deal with everyday IT issues. Without backup, the company will have to rely on that person's knowledge and experience and will be without support when their staff needs vacation. Co-Managed IT support can also be helpful for larger projects that might require the use of temp workers. We offer several contract options and do not lock any of our clients into minimum monthly charges.